Refund Policy

At VEROTIQ, our model is built on fairness: we fund the advertising ourselves and you only pay for the leads we actually deliver. This Refund Policy explains how refunds, lead replacements, and account credits work for our business clients. It applies to all services purchased from VEROTIQ and forms part of your service agreement with us.

1. How Our Billing Works

VEROTIQ operates on a performance-based, pay-per-lead basis. There is no monthly retainer and no setup fee — campaign setup, landing pages, tracking, and follow-up automation are built at our own cost. You fund a prepaid lead balance, and a fixed, agreed per-lead fee is deducted from that balance each time we deliver a qualified lead to you.

2. Prepaid Balance Refunds

Any unused portion of your prepaid lead balance is fully refundable. If you decide to pause or cancel, we will refund the remaining balance for leads not yet delivered, less any fees for leads already delivered and any valid transaction/processing fees. Refunds of unused balances are typically issued within 7–10 business days to your original payment method.

3. Delivered Leads Are Generally Non-Refundable

Because we pay for the ad spend up front to generate each lead, fees for leads that have already been delivered and that meet the agreed qualification criteria are non-refundable. VEROTIQ delivers qualified opportunities — genuine homeowners who have expressed interest in your services. We cannot guarantee that any given lead will book, answer the phone, or become a paying customer, and the price of your own services is outside our control. As such, we do not offer refunds based on whether a lead ultimately converts into a sale.

4. Lead Replacement & Credits (Our Guarantee)

We stand behind the quality of what we deliver. If a lead clearly does not meet the qualification criteria agreed for your account, we will replace it at no cost or credit the per-lead fee back to your balance. You may request a replacement or credit for a lead that is:

• Invalid contact info — a disconnected number or fake/undeliverable email;
• Out of your service area — outside the territory we agreed to target;
• Wrong service — requesting work you clearly told us you do not offer;
• Duplicate — the same person already delivered to you within the prior 30 days;
• Spam or test submissions — obvious bot, spam, or non-genuine inquiries.

A lead is not eligible for replacement simply because the homeowner did not answer, did not book, chose a competitor, or was outside your desired budget. Those outcomes depend on your sales process and pricing, not the quality of the lead.

5. How to Request a Replacement or Credit

To keep things fair for everyone, lead disputes must be submitted within 7 calendar days of the lead being delivered. Email [email protected] with the lead's name, the date received, and the reason for the dispute. We review each request promptly and, where valid, issue a replacement lead or a credit to your balance — your choice.

6. Cancellation

You may cancel your service at any time with written notice; there are no long-term contracts. On cancellation, we stop campaigns, deliver any leads already generated, and refund your remaining unused prepaid balance in accordance with Section 2.

7. Chargebacks

If you have a billing concern, please contact us first — we're quick to make things right. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account while the matter is investigated.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Material changes will be posted on this page with an updated date above.

9. Contact Us

Questions about billing, refunds, or lead credits? Reach us at [email protected] and we'll be glad to help.